Frequently Asked Questions
You probably have a lot of questions. After all, selling a property is not something most people do all that often. Here are some of the questions we deal with on a regular basis, and some answers for you. Of this does not cover your questions, we welcome you to e-mail us with your specific queries.
Does R\E Media do any staging?
No. We do photography only. If a property is not staged when we arrive, we will either shoot as it is, or come back for a later shoot depending on the Agent’s call. Reshoots may invoke a reschedule fee.
Who owns the rights to the pictures R\E Nedia furnishes?
We retain the copyright to the images unless special arraignments are made and additional licensing fees are paid. Our package prices do NOT include anything more than MLS usage licensing, and related social media. The Agent/Client will have the rights to reprint all images furnished in unlimited media (print, web, video, e-mail) to market the property in any manner for one year or until the property closes, whichever comes first. After that period, images must be relicensed or a new shoot ordered. And after a year, you probably need a reshoot anyway.
To be very clear, only the original client is licensed to use the images, and that license is non-transferable. This is not unlike playing songs from Spotify; you can listen to them for your enjoyment, but you cant give the songs to anyone else outside of the license agreement. If the client is a home owner and later decides to hire an agent, that agent would need to re-license the images for them to use them. Agents may not transfer the license of images to another listing agent without relicense fees.
The Agent/Client is not required to link to or acknowledged R/E Media UTAH in any reprints as long as the property is currently active on the MLS, and no watermarking of images will be done by R/E Media UTAH.
If, after a property sells, you would like to continue using an image(s) on your website or promotional materials, well, first off, thank you! Please let me know BEFORE you use it, and I am likely to just say yes… if you like back to this web page. And I would just charge a small token fee for an unlinked or uncredited image. But if you use any image without permission, that is copyright infringement and you will be charged an astronomical amount of money.
What is our reschedule and cancellation policy?
We understand in this fast-paced world, things happen. We would hope that you would give us notice as soon as you were made aware of a problem. But if a cancellation is made less then 24 hours from our appointment time, we will need to charge a $75 dollar cancellation/reschedule fee.
Please note that we expect the property to be photo-ready for the time you set your appointment for. If we must wait longer than 1/2 hour (30 minutes) after that set time at a site for it to be prepared (or to be let into the property), we add a 50% fee; if we must wait an hour or longer, or if the shoot is entirely cancelled, a 100% fee will be assessed. We reserve the exclusive right to kill the shoot after one hour or more of waiting, at our sole digression. Late or cancel/kill fees must be paid in full before new date will be scheduled.
We cannot control the weather. If the weather is inclement, we will continue with all indoor shooting, and reschedule exteriors for the next clear day. There is no penalty for weather delays.
Can you also shoot me a head shot for my website?
Yes, I shoot beautiful head shots, and I am happy to do this for you…. just not during a real estate shoot. Any pictures beyond the scope of real estate photography will not be shot while I am shooting a home. If you need a head shot, I would be happy to schedule a time for that in a studio, not on a location. I do not carry the necessary lighting equipment when shooting a home to also shoot portraits. Charges start at 125 for a single shot, with discounts for 10 or more headshots.
What are your responsibilities for getting a property ready?
Please note that we expect the property to be photo-ready for the time you set your appointment for. If we must wait longer than 1/2 hour (30 minutes) after that set time at a site for it to be prepared (or to be let into the property), we add a 25% fee; if we must wait an hour, 50%; two hours or longer, or if the shoot is entirely canceled, a 100% fee will be assessed. We reserve the exclusive right to kill the shoot after one hour or more of waiting, at our sole digression. Late or cancel/kill fees must be paid in full before new date will be scheduled.
When is payment due?
Invoice is due and payable on receipt, and we invoice on delivery of images. Invoice must be paid in full before any use of images by the client. Any use prior to payment is a copyright violation.
How Are Images Delivered?
Delivery is via a DropBox, Google download or similar image download service link to the email address(es) you supply. All images will be delivered in this format: JPG images MLS size 2000×1600; additional sizes & crops available on request. WE DO NOT DELIVER RAW FILES. Images will be available for download for a maximum of 30 days; requests for downloads after 30 days may incur additional costs, or may not be available at all. PLEASE SAVE YOUR IMAGES AFTER DELIVERY. This delivery and notice via e-mail shall be deemed completion of this contract in full by R\E Photography UTAH. A USB thumb drive can be provided for an additional fee.
You shot my home 3 months ago; can you resend those images?
Possibly. We are NOT an image storage service. We deliver images and hold them online for 30 days. After that, image storage is your responsibility.
If we still have the images, we will charge to repost them.
Can I use these images for AirBnB?
It depends on the package you purchase. We have Vacation Rental pricing, and that is what you much choose when ordering. MLS images may not be used for vacation rentals without an additional license. Getting back to the Spotify analogy, just because you can listen to a song on Spotify on your headphones does not mean that you can use the same song to soundtrack your film; there is an obvious cost difference because of the different use cases.
Why is there a difference in the MLS and Vacation Rental pricing?
Great question!
First, they are two different types of photography, with two different goals. For MLS photography, we tend to shoot rooms; we will make images to sell the home. Mood and attention to detail are not really the goal in this photography.
Rental photography is a lot more about creating a mood building a fantasy. We spend a lot more time perfecting each image to create that mood and a feeling. We shoot details, and we stress over them.
License terms are another area these two types of photography diverge. MLS images can only be used for a year, and even then only in limited places. Rental licensing is much broader in allowances, and much longer in scope.
Finally, rental photography is used for an ongoing commercial operation. It has recurring value to you. Professional photography adds 40% to your bottom line per year according to AirBnB itself. That has value and that value has an increase in cost you.
So, yes, from a cursory view, rental photography costs more than MLS photography. But a direct comparison to MLS photos is not a fair or accurate comparison. Rental photography is an investment in growth, and by that measure, it is a very cost-effective expense.
What is Matterport Pro 3 technology?
Matterport Pro 3 is the latest in 3D imaging technology, utilizing advanced LIDAR scanning to create highly detailed, immersive virtual tours. Unlike the Pro 2 model, the Pro 3 expands capabilities to include outdoor spaces, larger properties, and enhanced detail—making it the perfect choice for luxury real estate and architectural projects.
At R/E Media, we offer Matterport Pro 3 tours starting at $175 for up to 1,000 sq. ft., with each additional 1,000 sq. ft. priced at $125. Exterior Matterport scans, which require the Pro 3 camera, can be added for just $125. Clients who purchase our Premium Plus or Luxury Photography Packages receive discounts of 10% and 20% on Matterport Pro 3 services, respectively.
The significant increase in quality and capability provided by the Pro 3 justifies the modest upcharge compared to earlier models, ensuring your property is presented in the most engaging and professional way possible. This technology not only sets your listings apart but helps attract serious buyers by offering a seamless virtual walk-through experience.
How does twilight photography enhance listings?
Twilight photography captures your property during the golden hour, showcasing its exterior lighting, ambiance, and unique architectural features in a dramatic and captivating way. This type of photography has been proven to increase showings by 3x more than properties without twilight photos (Source: HomeJab). The warm, inviting glow of twilight images helps properties stand out on MLS, social media, and other marketing platforms.
At R/E Media, our Twilight Photography Package starts at $285 for residential properties. When combined with one of our premium packages, such as Premium Plus or Luxury Photography, you can enjoy a discounted rate for twilight photos, making it an excellent value for elevating your listings.
With twilight photography, your property gets the professional edge needed to attract more buyers, increase showings, and leave a lasting impression in today’s competitive real estate market.
How does aerial photography enhance real estate listings?
Aerial photography provides a unique perspective that highlights the property’s layout, surroundings, and special features such as landscaping, pools, and proximity to nearby amenities. These images offer buyers a complete view of the property that ground-level photos cannot achieve, making the listing more appealing and informative.
Research shows that homes with aerial photography can increase their sale price by up to 10% as buyers perceive higher value in listings with dramatic and visually compelling imagery (Source: Sky Solutions NW, https://www.skysolutionsnw.com/2017/03/10/aerial-photos-increase-house-sales-prices-decrease-dom/).
At R/E Media, we offer Aerial Photography starting at $175 for up to 10 images, making it an affordable and impactful addition to your real estate marketing strategy. This service can also be bundled with our premium packages, such as Luxury Photography, for a discounted rate.
Aerial photography not only enhances a property’s visual appeal but also attracts more buyers, increases showings, and drives competitive offers in today’s fast-paced real estate market.
Tell me about virtual staging?
Virtual staging is a cost-effective way to transform vacant or unfurnished spaces into beautifully designed rooms, digitally adding furniture and décor to help buyers visualize the property’s potential. For properties that need a bit of tidying up, we offer virtual decluttering, which removes excess or personal items from images, creating a clean and inviting presentation.
At R/E Media, the pricing for these services is as follows:
- Virtual Staging: $35 per image
- Virtual Declutter: $45 per image
These services are perfect for real estate agents who want to elevate their listings without the hassle and expense of physical staging. Virtual staging and decluttering create polished, professional presentations that help attract more buyers, increase showings, and sell properties faster.
What is your most budget-friendly photo package?
Our most budget-friendly option is the Base Photo Package, which is designed for those seeking high-quality real estate photos at an affordable price. This bare-bones package includes professionally edited images of the property but does not feature additional services like aerials, twilight photography, or marketing extras. It’s ideal for basic listings where only photos are required.
However, taking a small step up to our Premium Plus Photo Package delivers significantly more value. This package includes aerial photography, a marketing kit with professionally edited images, and additional perks that elevate your listing. If you’re considering anything beyond photos and aerials, the Premium Plus package is the most economical choice. It also includes discounts on Matterport 3D tours, making it a no-brainer for agents looking to create a standout listing with immersive and interactive media.
The Base Photo Package works well for straightforward needs, but for comprehensive marketing solutions that help sell properties faster and attract more buyers, our Premium Plus package provides exceptional value.
What makes the Premium Plus Photo Package a good choice?
The Premium Plus Photo Package is the perfect blend of value and versatility, offering everything you need to market your property effectively. Unlike basic packages, Premium Plus goes beyond just photos by including aerial photography and a comprehensive marketing kit with professionally edited images tailored for brochures, print materials, and social media. These extras help your listing stand out, attract more buyers, and sell faster.
If you’re considering services beyond photos and aerials—such as Matterport 3D tours—Premium Plus becomes the most economical option. This package includes exclusive discounts on Matterport add-ons, making it an excellent choice for agents who want to offer immersive virtual tours without breaking the bank.
The Premium Plus package is designed for real estate agents who want their listings to shine in a competitive market. It delivers high-quality visuals, customizable marketing materials, and the tools you need to present properties professionally. For agents aiming to maximize their investment in real estate photography, this package is the smartest choice.
How Do I Get a Quote for My Property?
Getting a quote for your property is quick and easy! Simply visit https://sites.photoslc.com/newphoto to receive a no-obligation quote in seconds. Our online tool allows you to explore pricing options, view our availability, and even schedule your shoot—all in one convenient place.
Whether you need basic photos, aerial photography, or a full-service marketing package, you can customize your quote to suit your property’s needs. Take the first step toward elevating your real estate listings today!
What if I have a problem with images?
At R/E Media, we stand by the quality of our work and are committed to your satisfaction. If you have any concerns or issues with the images, simply reach out to us, and we’ll address them promptly. Whether it’s an edit request, a missing file, or a question about usage, we’re here to help.
For minor adjustments, such as brightness or color corrections, we’ll make the changes quickly to ensure your images meet your expectations. If there’s a larger concern, we’ll work collaboratively to find a solution that works for you.
Your success is our priority, and we aim to deliver reliable, high-quality, and professional service every time. Don’t hesitate to contact us—we’re here to make sure you love the results!
How are my images delivered?
Your images are delivered via a secure online gallery, ensuring easy access and sharing. Once editing is complete, you’ll receive an email with a download link, allowing you to view and save your photos on any device.
Please note that images will not be released until the invoice is paid in full. For most projects, delivery occurs within 24-48 hours of the shoot after payment has been processed. Larger projects, such as those with aerial photography or Matterport 3D tours, may take slightly longer.
Our delivery system is user-friendly and ensures your images are ready for use on MLS, social media, or other marketing platforms as soon as you receive them. If you need assistance accessing your files, our support team is always ready to help.
How May I Use the Images?
Images provided by R/E Media are licensed strictly for MLS use and ancillary purposes directly related to the sale of the home. This includes posting on social media, creating flyers, and other marketing materials specific to the property listing.
Please note the following terms:
- Allowed Uses: Images may be used for purposes directly tied to the sale of the property.
- Prohibited Uses: Images are not sublicensable or transferable. They may not be used for commercial purposes, such as by stagers or brokers for their websites, without additional licensing fees.
For any commercial use, including STR (Short-Term Rentals), Airbnb, or other listings, a separate commercial license is required. You can request a commercial license by using the following form: https://sites.photoslc.com/rentals.
For more details, please review our full terms and conditions: https://photoslc.com/contract-real-estate-photography/.
These terms ensure that the images are used responsibly and within the scope of the agreed-upon license. If you have additional questions about usage, feel free to reach out.
What is your turnaround time for photo delivery?
Our standard turnaround time for normal real estate photos is 24 hours, ensuring you can quickly market your property.
For Luxury Photography packages, which include advanced editing, staging, and more detailed services, the delivery time is typically 2-4 days. This extended timeframe allows us to ensure every image meets the highest standards of quality and precision.
If you have specific deadlines or time-sensitive needs, please let us know, and we’ll do our best to accommodate your schedule.
Can you accommodate last-minute bookings or urgent requests, or Saturday/Sunday bookings?
Yes, we can accommodate last-minute or urgent bookings whenever possible, including weekends. While we strive to provide flexibility for our clients, availability for same-day or next-day bookings, as well as Saturday and Sunday shoots, depends on our schedule.
Please note that weekend bookings or rush services may incur an additional fee to ensure we can deliver the same high level of quality within tight timeframes. We recommend booking as early as possible to secure your preferred date and time, but if you have an urgent request, don’t hesitate to contact us—we’ll do our best to make it work!
What payment methods do you accept?
We accept payments primarily by credit card online, which provides a fast and secure way to process transactions. Checks are also acceptable for payment.
While we can accept cash or Venmo, we prefer not to and will only consider these options after a customer’s first shoot. For convenience and efficiency, we recommend using credit card payments to ensure a smooth transaction process.
If you have specific payment questions or need assistance, feel free to reach out to our team!
Are there additional fees for travel?
Travel within a reasonable local area—spanning Tooele on the west, Park City on the east, Layton on the north, and Provo on the south—is included in our standard pricing.
For properties located beyond this area, we charge the standard IRS mileage rate, which is currently $0.65 per mile. This rate is reassessed annually by the IRS, and we adjust accordingly to stay current, whether the rate increases or decreases.
If you’re unsure whether your property falls within the local area, feel free to reach out, and we’ll be happy to provide clarity and an accurate estimate.
Do you offer commercial real estate photography?
Yes, we do! For all your commercial real estate photography needs, please visit our dedicated site: https://commercialphotographyutah.com/.
Our commercial services are tailored to showcase office buildings, retail spaces, industrial properties, and more, with high-quality visuals designed to attract the right buyers or tenants. Whether you need drone photography, twilight shots, or Matterport 3D tours, we’ve got you covered. Reach out to learn more about how we can elevate your commercial property listings!
What geographic areas do you serve?
We proudly serve clients locally, nationally, and even internationally! While our primary service area includes Salt Lake City, Park City, Tooele, Layton, and Provo, we are happy to travel anywhere to meet your needs.
We’ve completed shoots in Europe, Canada, and over 10 states in the U.S. If your property is outside our standard service area, all you need to do is cover our travel fees, and we’ll bring our expertise to you.
Wherever your property is located, we’re ready to help you showcase it with exceptional photography and media services!
Can you work with specific staging requests or custom instructions?
Absolutely! We understand that every property is unique, and we’re happy to accommodate specific staging requests or custom instructions to meet your needs. Whether you want to emphasize certain features, follow branding guidelines, or adjust the composition to match your vision, we’ll collaborate with you to ensure the results align with your expectations.
If staging adjustments or specialized shots are required, simply let us know ahead of time so we can plan accordingly. Our goal is to provide tailored services that showcase your property in the best possible light, creating images that resonate with buyers and align with your marketing strategy.
What is included in a Matterport 3D tour?
Our Matterport 3D tours provide a comprehensive and immersive way to showcase properties. Here’s what’s included:
- Detailed Scans and Editing: We perform high-quality, oversaturated scans to capture exceptional detail and produce visually stunning dollhouse views and 3D walkthroughs.
- MLS Hosting: For residential MLS listings, we include 6 months of hosting. After that, you can purchase additional hosting packages or transfer the scan for self-hosting.
- Commercial Hosting: For commercial projects, we include 3 months of hosting with the same options to extend or transfer hosting.
- Custom Applications: We also offer Matterport scanning for framed or under-construction properties. This service provides a perpetual record of wiring and structural details, making it invaluable for owners and builders.
Whether you’re showcasing luxury homes, commercial properties, or construction projects, our Matterport 3D tours deliver unparalleled quality and utility. Let us help you create an engaging, professional, and lasting impression!
We’re here to help with any questions or concerns you may have! You can reach us through the following methods:
- Email: Send us a message at images – at – photoslc.com
- Phone: Call us directly at 801 819-8141.
- Website Contact Form: Visit our website and fill out the contact form for a quick response.
We strive to respond promptly and ensure all your concerns are addressed. Whether you’re inquiring about a service, need assistance with an ongoing project, or want to discuss custom requests, feel free to get in touch!